Frequently Asked Questions

Got a question? Get your answer.

How and when should I book a tour?

Our tours fill up fast, especially for summer. We recommend booking in advance.

It’s best to book online! Email is best if any questions arise.

What is your cancellation policy?

Payments: Please note our site is secure and offers SSL security on all credit card purchases.

Cancellations: We offer a 100% refund if you cancel at least 24 hours (or more) in advance of your scheduled tour**. All tours cancelled within 24 hours of scheduled departure are non-refundable. We also offer rescheduling options for a future tour date without penalty.

**Please note for any tour including Alcatraz we require 14-days notice of cancellation for a full refund.

Can I make changes to my reservation?

Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

Are the minibus tours handicap accessible?

Wheelchairs:

Our minibuses are able to accommodate folding wheelchairs only.

Do We Have to Walk?

Our mini-bus tours alternate between sitting and brief walking. We stop a minimum of five to six times per tour and although we encourage getting off the bus for photos and exploration, you are more than welcome to stay on the bus if you choose.

Is there a parking garage near the starting point?

Yes, there are several parking garages located near our meeting point.

How does the hotel pick-up work?

Please contact us directly if you are interested in a hotel pickup at info@dylanstours.com or call (415) 932-6993. Please be ready 45-minutes prior to your tour time if you do opt-in for the pick-up option.

Do the tours come in other languages?

At this time, we do not offer tours in any other languages except English.

Are we able to stop for photos?

Yes! All of our tours include several photo stops where you can get out and enjoy the atmosphere. Our guides are also happy to take photos of you and your group.

What are Muir Woods & Sausalito?

Muir Woods:

Muir Woods National Monument is located 20 minutes north of the Golden Gate Bridge and is home to some of the oldest and tallest living trees in the world.

This popular destination is part of the United States National Park service and is considered to be one of the most peaceful destinations in the Bay Area. 

Sausalito:
Located just across the Golden Gate Bridge, this artistic enclave has the setting and beauty of a European, mediterranean town. It is a great place to enjoy a leisurely lunch and capture views of the San Francisco skyline.

Why choose Dylan’s minibus tours?

  1. Small Groups: With Dylan’s, you aren’t just a number. Our minibusses are the perfect size to make sure you are comfortable, well looked after, and are having FUN!
  1. Local Guides: Each of our tour guides are Bay Area locals who love their city. From in-depth knowledge of SF to the best restaurant recommendations, they are energetic and invested in making each tour special.
  1. Great Value: Our minibus tours are priced to give our guests the best possible locations in the shortest amount of time without feeling rushed.
  1. 100% Refund Guarantee: Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).
  1. Independently Owned: We aren’t one of the big San Francisco bus tour companies, and it shows. Dylan’s is owned and operated by San Francisco native Dylan David.
  1. Your Experience is our Top Priority: From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

How are your minibuses different than other tour buses?

While the open top, hop-on/hop-off tour buses are plentiful around the city, there are significant advantages to choosing one of Dylan’s minibus tours. As opposed to seating 60-70 people at a time, we tour with a maximum of 22 people. We’ve found that a smaller group creates a much more friendly and personal experience.

Instead of an open air bus, we’re fully air-conditioned! We have plenty of both standing room and comfortable seating for everyone on the bus. Due to the smaller size of our minibuses, we can also go into many areas of town that are inaccessible to the traditional very large tour buses.

Are the minibus tours child friendly?

We are a family business and we welcome all families aboard. With that said, please be considerate of the other guests when traveling with young children. In such an intimate setting, it is important that everyone is well behaved so that all of the guests can enjoy their experience.

Do we provide car seats?

We do not offer car seats, so you will need to bring your own. Again, out of courtesy of other guests that will be along with you on the tour, please consider if your child will be able to be peaceful for the entire ride.

Do I need to purchase a seat for my baby even if the baby is on my lap?

Yes, everyone requires a seat on our bus by California state law.

Where does the minibus tour pick-up and drop-off?

Pick-ups: Our minibus tours pick-up in a convenient location in Fisherman’s Wharf, across from 710 Beach Street.

Drop-offs: Depending on your tour, we can drop you off in Fisherman’s Wharf, Lombard Street, North Beach, or Chinatown.

Are we able to stop for photos?

Yes! All of our tours include several photo stops where you can get out and enjoy the atmosphere. Our guides are also happy to take photos of you and your group.

Why don’t you visit Lombard Street?

Unfortunately, commercial vehicles are prohibited from accessing the curved portion of Lombard Street. We recommend visiting it on foot, we can drop you off there at the end of our Dylan’s Famous Tour.

What should I bring with me on the minibus?

San Francisco’s dress code usually warrants at most a sweatshirt or a light coat. Drinks and snacks are welcome on the bus and we encourage our guests to pack a lunch. Food and beverages can be purchased along the tour as well. A camera is also highly recommended.

Can I bring my luggage?

Since we use small buses to keep the tours intimate, we cannot accommodate luggage. However, anything that you’re comfortable having on your lap or under your legs is fine with us.

Do I need to bring my booking confirmation to get on the bus?

No, just bring yourself! The booking invoice is mainly for your records. To board our bus, we just need the first and last name of your party.

What are Muir Woods & Sausalito

Muir Woods: Muir Woods National Monument is located 20 minutes north of the Golden Gate Bridge and is home to some of the oldest and tallest living trees in the world.

This popular destination is part of the United States National Park service and is considered to be one of the most peaceful destinations in the Bay Area. 

 

Sausalito: Located just across the Golden Gate Bridge, this artistic enclave has the setting and beauty of a European, mediterranean town. It is a great place to enjoy a leisurely lunch and capture views of the San Francisco skyline

Why choose Dylan’s E-Bike tours?

1. Our Electric Bikes are Awesome:
Our Rad Power Electric Bikes are fun, easy to use, and the perfect way to conquer San Francisco’s infamous hills. Just adjust the throttle and enjoy the tour!

2. 100% Refund Guarantee:
Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

3. Go Where Tour Buses Can’t:
From iconic Golden Gate Park to the Painted Ladies to the majestic Golden Gate Bridge, see SF’s best sights up-close and personal.

4. Independently Owned:
We aren’t one of the big bike rental companies, and it shows. Our team is friendly, approachable and eager to accommodate you.

5. Your Experience is our Top Priority:
From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

How long is the bike ride to catch the Muir Woods Shuttle?

The ride from our bike shop is approximately 9 miles (15 km) to Sausalito, where you will catch the Muir Woods Shuttle. It is 90% flat, and the main hill is going up to the Golden Gate Bridge.

What type of bike do we use for Bike the Bridge & Shuttle to Muir Woods?

You can choose between a 7-speed bike or an Electric bike for our Bike the Bridge and Shuttle to Muir Woods National Monument package tour.

Where does the bike need to be dropped off for Bike the Bridge and Shuttle to Muir Woods?

You will return your bike when you arrive in Sausalito.

What can we expect to see on our bike ride?

Your bike ride will be along the beautiful San Francisco Bay, where you will pass Aquatic Park, the Palace of Fine Arts, Crissy Field, and the Golden Gate Bridge! Biking the bridge is rated as the #1 thing for people do while in San Francisco. After crossing the bridge, we encourage our guests to enjoy lunch in Sausalito before catching the shuttle up to Muir Woods National Monument. The ride features some bike paths and some street traffic, as well as the aforementioned comfortable hill or two.

Why choose Dylan’s Bike the Bridge & Shuttle to Muir Woods?

It’s an all inclusive day! We’ve combined our two favorite activities in San Francisco into one great day. Enjoy your bike ride across the Golden Gate Bridge, then catch our round trip shuttle up to Muir Woods National Monument and back to the city!

No waiting around! NO ferry, NO taxi, NO Uber. Let us take care of the transportation for you, just sit back and enjoy the day.

We are the only company in San Francisco offering this tour: This is the best (and ONLY) way to bike the bridge and see Muir Woods National Monument, period.

100% Refund Guarantee: Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

Independently Owned: We aren’t one of the big bus companies, and it shows. Dylan’s is owned and operated by San Francisco native Dylan David.

Why choose Dylan’s Original City Loop Tour?

Our Electric Bikes are Awesome: Our Rad Power Electric Bikes are fun, easy to use, and the perfect way to conquer San Francisco’s infamous hills. Just adjust the throttle and enjoy the tour!

100% Refund Guarantee: Change of plans? Feeling under the weather? We are happy to refund your entire tour with 24 hours advance notice on any tour that does not include Alcatraz (due to Alcatraz Cruises policy, there is a 10-day notice for tours that include Alcatraz).

Go Where Tour Buses Can’t: From iconic Golden Gate Park to the Painted Ladies to the majestic Golden Gate Bridge, see SF’s best sights up-close and personal.

Independently Owned: We aren’t one of the big bike rental companies, and it shows. Our team is friendly, approachable and eager to accommodate you.

Your Experience is our Top Priority: From our convenient meeting location to each stop on your tour, our goal is to make your tour fun and enjoyable. We have thought of the small things so you don’t have to.

No Extra Costs: Our prices are inclusive of all taxes and fees.

Is the bike rental child friendly?

Our standard bike rentals are for ages 12 and up and our electric bikes are for ages 16+

What is the weight capacity?

The weight capacity of our e-bikes is 250 pounds.

What is an electric bike?

An electric bike, also known as an e-bike, is a bicycle with a battery and a motor.

 

Do you have to pedal on an e-bike?

What makes the e-bike great is that you are welcome to pedal normally, or you can use the throttle, located on the right handlebar, to help propel you along. Whether you are in the mood to get some exercise or just want to sit back and relax, the bike empowers you to get up (and down) the hills of San Francisco with ease! Bottom line: Our e-bikes make for a really easy, enjoyable and exhilarating tour.

Pre-trip test ride requirements on E-Bike?

For your safety, the group’s safety, and the safety of our equipment, all participants MUST be able to confidently ride a bike. If a guest is not riding confidently enough to travel safely on San Francisco streets, we will prohibit that guest from riding.

What if it rains (or is supposed to rain) on the Original City Loop Tour?

If the forecast is showing a strong likelihood of rain on the day of your scheduled ride, it will be up to us to cancel the tour and keep you safe. If we do have to cancel, we are happy to refund or re-schedule. If weather conditions are not to your liking, we are happy to refund you at any time.

What should I wear on the Original City Loop Tour?

We strongly encourage you to dress in layers as weather can vary from neighborhood to neighborhood. We also recommend wearing closed-toed shoes and comfortable clothing during the tour.

Can I make changes to my reservation?

There are many websites across the internet where you can book a tour with us. They all have different terms. When possible, we request that you book directly here on our website. This enables us to not only provide you the best pricing available, but it also enables us to provide a much more customized level of service. Just give us 24 hours notice, and it’s our pleasure to accommodate any possible changes to your tour.

What does the Official Alcatraz Island visit include?

The visit includes round-trip ferry and the 90-minute audio tour of the island. You can also see additional exhibits on the island as well. We find most of our visitors spend 2.5-3 hours during their stay.

Can I just take the Alcatraz tour without going on a tour?

Unfortunately not. All companies offering Alcatraz tickets must offer a tour package, per our contract with Alcatraz Cruises.

How far in advance should I book a tour that includes Alcatraz?

During summer season and holidays we recommend booking as soon as you can as these tours will sell-out!

Does the Dylan's Famous Tour with Alcatraz Tour include an Official Alcatraz Island tour and ticket?

Yes! Our Dylan’s Famous Tour with Alcatraz includes the Official Alcatraz Tour!

Does the Dylan’s Famous Tour add-on come with an official Alcatraz Island visit?

Yes! Our Dylan’s Famous with Alcatraz Tour add-on includes the Official Alcatraz Tour!

Have more questions? Get in touch.

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