Return Policy


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We offer a 100% refund if you cancel at least 12 hours (or more) in advance of your scheduled tour**. All tours cancelled within 12 hours of scheduled departure will receive a 50% refund. We also offer rescheduling options for a future tour date without penalty.

**Please note for any tour including Alcatraz we require 7-days notice.

Make Changes To Your Reservation

There are many websites across the internet where you can book a tour with us. They all have different terms. When possible, we request that you book directly here on This enables us to not only provide you the best pricing available, but it also enables us to provide a much more customized level of service. Just give us 12 hours notice, and it’s our pleasure to accommodate any possible changes to your tour.

Need to reschedule your tour?

Contact us through the form below or call us at (415) 932-6993.

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